Storage Belgravia Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Belgravia provides storage, removal, packing, and related services. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or using our facilities.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company, or organisation that requests or uses our services.
We, us, our means Storage Belgravia.
Services means any storage, removal, packing, handling, transportation, or associated services provided by us.
Goods means the items and property that are stored, packed, handled, or transported by us on behalf of the Client.
Contract means the agreement between the Client and Storage Belgravia incorporating these Terms and Conditions and any written confirmation of booking issued by us.
2. Scope of Services
Storage Belgravia provides storage services and related removal and transportation services within our designated service areas. We reserve the right to decline to provide services for any request at our discretion, including where access, load, safety, or legal restrictions make the work unsuitable or unsafe.
All Services are subject to availability of staff, vehicles, storage space, and equipment. We may subcontract some or all of the Services to carefully selected partners, but we remain responsible for the proper performance of the Contract, except where otherwise stated in these Terms and Conditions.
3. Booking Process
3.1 Booking requests
You may request a quotation or booking for our Services by contacting us and providing accurate information about the Goods, property access, timings, and any special requirements. Quotations are based on the information you provide at the time of request.
3.2 Accuracy of information
You are responsible for ensuring that all information provided to us is complete and accurate. If the actual volume of Goods, access conditions, or other relevant factors differ materially from the information supplied, we may adjust our charges, change the method of service delivery, or refuse to proceed with the service if it is unsafe or not feasible.
3.3 Acceptance of booking
A Contract is formed only when we confirm your booking in writing or when we begin providing the Services, whichever occurs earlier. We reserve the right to refuse any booking request without giving a reason.
3.4 Changes to booking
You may request changes to the booking time, date, or scope of Services. All changes are subject to availability and may result in revised charges. Any changes are not confirmed until we provide written confirmation.
4. Payments and Charges
4.1 Prices and quotations
All prices for our Services are provided in accordance with our current rates and the information supplied by you. Unless expressly stated otherwise, all quotations are exclusive of any applicable taxes or charges levied by public authorities, which will be added where relevant.
4.2 Deposits
We may require a deposit to secure your booking. The amount and due date of any deposit will be notified to you at the time of booking. Deposits are usually non-refundable except as expressly set out in these Terms and Conditions or where required by law.
4.3 Payment terms
Unless otherwise agreed in writing, payment for Services is due in advance of the service date or on the dates specified in our invoice or booking confirmation. For ongoing storage, charges are generally payable in advance for each storage period.
Failure to pay in full by the due date may result in postponement, suspension, or cancellation of Services. We may also refuse release of stored Goods until all outstanding sums have been paid in cleared funds.
4.4 Additional charges
Additional charges may apply where:
Access is restricted or delays occur that are not caused by us.
The nature or quantity of Goods differs from that originally stated.
Extra handling, packing materials, or protective measures are requested or required.
Waiting time, parking charges, permits, tolls, or third-party fees are incurred in connection with the Services.
4.5 Late or missed payments
If you fail to pay any amount due under the Contract on time, we may:
Charge interest on overdue sums at a reasonable commercial rate, accruing daily until payment is received in full.
Withhold or suspend further Services, including access to or release of stored Goods.
Exercise a lien over the Goods and, after giving reasonable notice, take steps permitted by law to dispose of some or all of the Goods to recover outstanding sums, storage charges, and associated costs.
5. Cancellations and Postponements
5.1 Client cancellation
If you wish to cancel or postpone a booked Service, you must notify us as soon as possible. Cancellation charges may apply depending on the notice period:
If you cancel with sufficient notice, a reduced or no cancellation fee may apply.
If you cancel or postpone with short notice, we may charge a percentage of the quoted fee or the full amount, reflecting the time reserved, staff allocation, vehicle scheduling, and any costs already incurred.
Specific cancellation timeframes and percentages may be set out in your quotation or booking confirmation. If not specified, we will apply reasonable charges reflecting our losses and expenses.
5.2 Cancellation by us
We may cancel or postpone the Services where:
You do not comply with these Terms and Conditions.
Payment has not been received by the due date.
We reasonably believe the Services would be unsafe, unlawful, or impossible due to circumstances beyond our control.
In such cases, we will aim to give you as much notice as practicable. Where cancellation is due to our fault and not circumstances beyond our control or your breach, we may offer a refund of any pre-paid sums for services not provided, which will be your sole remedy.
6. Client Responsibilities
6.1 Access and preparation
You must ensure that we have safe and suitable access to the property, building, or storage location at the agreed time. This includes arranging any necessary parking, permits, or permissions and ensuring that stairways, lifts, corridors, and entrances are clear.
You must adequately prepare and secure the Goods, including disconnecting appliances, emptying contents where necessary, and securing fragile or high value items unless packing Services are included in your booking.
6.2 Prohibited and restricted items
You must not store or ask us to handle any Goods that are illegal, dangerous, explosive, flammable, perishable, contaminated, or otherwise unsuitable for normal storage and transport. Prohibited items include but are not limited to:
Weapons, ammunition, or explosives.
Combustible or hazardous materials, including gas cylinders, fuel, chemicals, and solvents.
Perishable foodstuffs or plants likely to decay or attract pests.
Animals, living creatures, or human remains.
Goods that emit strong smells or may cause damage or nuisance.
We may refuse to handle or store any such items and may, at our discretion and where permitted by law, arrange for their removal, disposal, or reporting to relevant authorities at your cost.
6.3 High value and important documents
You should not store cash, jewellery, precious metals, important documents, or irreplaceable items with us. If you choose to do so, this will be entirely at your own risk, and such items will be subject to the liability limits set out in these Terms and Conditions.
7. Waste Regulations and Disposal
7.1 Compliance with waste law
All disposal of unwanted items, packing materials, or other waste generated during the performance of the Services will be carried out in accordance with applicable waste management and environmental regulations.
You must inform us in advance if any Goods require special disposal procedures or are classed as controlled or hazardous waste. Additional charges may apply where we agree to arrange compliant disposal or recycling.
7.2 Prohibited waste
We will not remove or dispose of any waste that is illegal, hazardous, or otherwise unsuitable for standard waste handling. This includes, for example, asbestos, certain chemicals, medical or biological waste, and any items prohibited under current regulations.
Where we discover prohibited or hazardous waste among the Goods, we may refuse to handle it, require you to arrange its removal, or arrange specialist disposal at your cost where legally permitted.
7.3 Fly-tipping and illegal disposal
We operate strictly in accordance with legal waste regulations. Goods and waste will only be disposed of at authorised sites or through approved channels. We will not participate in fly-tipping or any unlawful disposal, and we reserve the right to refuse any request that would breach such regulations.
8. Liability and Insurance
8.1 Our responsibility for loss or damage
We will exercise reasonable care and skill in providing our Services. Our liability for loss of or damage to Goods or property will be limited as set out in this section.
We will not be liable for:
Loss or damage arising from your failure to adequately pack, secure, or prepare items where we have not been contracted to provide packing Services.
Loss or damage caused by inherent defects, vulnerabilities, or pre-existing damage in the Goods.
Loss or damage where the Goods include prohibited items or items that you were advised not to store.
Indirect, consequential, or purely economic losses, including loss of profit, loss of opportunity, or loss of goodwill.
8.2 Limits of liability
Unless otherwise agreed in writing, our total liability for loss of or damage to Goods arising out of any one event or connected series of events will be limited to a reasonable sum per item or per consignment, in line with industry practice. Details of applicable limits may be provided in your quotation or booking confirmation.
You are responsible for arranging any additional insurance cover you consider necessary for your Goods over and above our standard liability limits. We recommend that you check your existing home or business insurance policies and consider obtaining additional cover where appropriate.
8.3 Notification of loss or damage
You must inspect the Goods as soon as reasonably practicable after delivery or access and notify us in writing of any apparent loss or damage within a reasonable timescale. Failure to notify us promptly may affect our ability to investigate the matter and could prejudice any claim.
9. Force Majeure
We will not be liable for any failure or delay in performing our obligations under the Contract where such failure or delay results from events or circumstances beyond our reasonable control. These may include acts of God, extreme weather, accidents, strikes, transport disruption, acts of government, or failure of utilities or communications.
Where a force majeure event occurs, we will notify you where reasonably possible and will take reasonable steps to resume Services as soon as practical. If a force majeure event continues for an extended period making performance impossible or impractical, either party may terminate the affected part of the Contract without further liability, other than for charges properly incurred up to the date of termination.
10. Data Protection and Confidentiality
We will handle any personal information you provide to us in accordance with applicable data protection laws. Your details will be used to manage bookings, provide Services, process payments, and, where permitted, to inform you of related services. We will take reasonable steps to keep your information secure and will not sell your data to third parties.
We may share necessary information with subcontractors or service partners solely for the purpose of fulfilling the Contract. All such parties are required to handle your data lawfully and with appropriate safeguards.
11. Termination
Either party may terminate the Contract:
If the other party commits a material breach of these Terms and Conditions and fails to remedy it within a reasonable period after receiving written notice.
If the other party becomes insolvent, enters administration or liquidation, or ceases or threatens to cease trading.
On termination, all sums owed to us become immediately due and payable. You must promptly arrange collection of any stored Goods upon payment of all outstanding charges. If you fail to do so within a reasonable period after notice, we may exercise our rights over the Goods as set out in these Terms and Conditions.
12. Governing Law and Jurisdiction
These Terms and Conditions and any disputes arising out of or in connection with the Contract or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services, including any non-contractual disputes or claims.
13. General Provisions
13.1 Entire agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us relating to the Services and supersede any previous understandings or communications.
13.2 Variations
No variation to these Terms and Conditions shall be effective unless agreed in writing by us. We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Contract.
13.3 Assignment
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations, provided this does not materially affect the standard of the Services.
13.4 Severability
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
13.5 No waiver
Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
By proceeding with a booking or using our storage or removal services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
